Last updated: June 26, 2026
Kernal Kush ("we," "us," or "our") operates kernalkush.co. We respect your privacy and are committed to handling your personal information responsibly. This policy explains what we collect, why we collect it, how we use and protect it, and the choices you have. By using our website or placing an order, you consent to the practices described here.
1. Information We Collect
We only collect what we need to run our store and fulfill your orders:
- Account information — your name, email address, and a securely hashed password if you create an account.
- Order & shipping information — name, shipping address, phone number, email, order contents, and any notes you provide at checkout.
- Payment information — we accept Interac e-Transfer only. We do not collect or store credit card numbers or banking credentials. Your e-Transfer is handled entirely through your own bank.
- Loyalty & referral data — points balances, points history, referral codes, and redeemed discount codes tied to your account.
- Support communications — messages you send through live chat or by email.
- Technical data — basic information your browser sends (such as general device/browser type) and data stored locally in your browser (see Cookies & Local Storage below).
2. How We Use Your Information
- To process, fulfill, ship, and confirm your orders.
- To verify that you meet the minimum legal age.
- To operate your account, loyalty points, and referral rewards.
- To respond to your questions and provide customer support.
- To send order confirmations and shipping notifications.
- To detect, prevent, and address fraud, abuse, or technical issues.
- To comply with our legal obligations.
We do not sell your personal information to anyone.
3. Consent
By creating an account, placing an order, or contacting us, you consent to the collection and use of your information as described in this policy. You may withdraw your consent at any time by contacting us, though doing so may mean we can no longer provide certain services (for example, fulfilling an order). Where required, we will obtain your express consent before using your information for a new purpose.
4. Sharing & Disclosure
We share personal information only as necessary to operate our business:
- Shipping carriers — your name and shipping address are shared with Canada Post (or a comparable carrier) so we can deliver your order.
- Service providers — trusted providers that help us run the site and send transactional email, bound by confidentiality obligations and permitted to use your data only to provide those services.
- Legal requirements — when required by law, a valid legal request, or to protect our rights, safety, or property.
5. Cookies & Local Storage
We use your browser's local storage to keep your shopping cart, your login session, your selected theme, your age-verification status, and any pending discount. This data stays on your device and is used to make the site work — not for advertising. You can clear it at any time through your browser settings, though this will sign you out and empty your cart.
6. Data Retention
We keep your personal information only for as long as needed to fulfill the purposes described here, to meet our legal, accounting, and tax obligations, and to resolve disputes. When information is no longer required, we securely delete or anonymize it.
7. Security
We take reasonable administrative, technical, and physical safeguards to protect your information. Account passwords are stored using strong one-way hashing — never in plain text — and the site is served over encrypted HTTPS. No method of transmission or storage is 100% secure, but we work to protect your data and to address any issues promptly.
8. Your Rights
Under PIPEDA you have the right to access the personal information we hold about you, to ask us to correct inaccurate information, and to withdraw consent. You can:
- View and update much of your information from your account dashboard.
- Permanently delete your account and associated data using the "Delete My Account" option in your account, or by emailing us.
- Request access to or correction of your information by contacting us via live chat.
We will respond to verified requests within a reasonable timeframe.
9. Age Requirement
Our products and this website are intended only for adults of legal age. We do not knowingly collect information from anyone under the legal age. If you believe a minor has provided us information, contact us and we will delete it.
10. Third-Party Links
Our site may link to external websites we do not control. This policy does not apply to those sites; please review their own privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the "Last updated" date above will reflect the most recent revision. Significant changes may also be communicated by email or an on-site notice.
12. Contact Us
Questions about your privacy or this policy? Reach us through our live chat and we'll get back to you within one business day.